--- title: "How to create an email account in cPanel and set it up on your phone" description: "How to create email accounts on your own domain in cPanel, use webmail and set them up on your phone, Outlook and Gmail with the right IMAP and SMTP settings." url: "https://redhosting.com.br/en/base-de-conhecimento/como-criar-um-email-no-cpanel-e-configurar-no-celular" type: "article" language: "en" category: "cPanel" published: "2026-09-02" translations: pt-BR: "https://redhosting.com.br/base-de-conhecimento/como-criar-um-email-no-cpanel-e-configurar-no-celular.md" en: "https://redhosting.com.br/en/base-de-conhecimento/como-criar-um-email-no-cpanel-e-configurar-no-celular.md" es: "https://redhosting.com.br/es/base-de-conhecimento/como-criar-um-email-no-cpanel-e-configurar-no-celular.md" de: "https://redhosting.com.br/de/base-de-conhecimento/como-criar-um-email-no-cpanel-e-configurar-no-celular.md" --- # How to create an email account in cPanel and set it up on your phone How to create email accounts on your own domain in cPanel, use webmail and set them up on your phone, Outlook and Gmail with the right IMAP and SMTP settings. - RedHosting knowledge base guide — category: cPanel - HTML page: https://redhosting.com.br/en/base-de-conhecimento/como-criar-um-email-no-cpanel-e-configurar-no-celular - Published on: 2026-09-02 · Language: en An address on your own domain — `contact@yourcompany.com` instead of a random Gmail — is already included with your hosting. This guide covers everything from creating the account to having it working on your phone. ## 1. Creating the account - Log in to cPanel. If you need to, the steps are in [How to access cPanel](/en/base-de-conhecimento/como-acessar-o-cpanel-da-sua-hospedagem). - In the **Email** section, click **Email Accounts**. - Click **Create**. - Fill in the name before the `@` — for example `contact` — and pick the domain from the list next to it. - Set a password. The **Generate** button creates a strong one automatically; copy and save it before leaving the screen. - Under **Storage**, set a limit in MB or choose **Unlimited**. The total is shared with your site's files, within your plan's space. - Click **Create**. How many accounts you can create depends on the plan: 1 on Bronze, 15 on Silver (Prata), 45 on Gold (Ouro) and unlimited on Business. ## 2. Using webmail Without installing anything, in your browser: ``` https://webmail.yourdomain.com ``` Log in with the full email address as the username and the password you set. You can also get there from cPanel: under **Email Accounts**, click **Check Email** next to the account. ## 3. Setting it up on your phone and email apps cPanel shows the settings ready to use: under **Email Accounts**, click **Connect Devices** next to the account. The values follow this format: Incoming (IMAP)Outgoing (SMTP) **Server**mail.yourdomain.commail.yourdomain.com **Port**993465 **Security**SSL/TLSSSL/TLS **Username**the full email address **Password**the email account's password 💡**Tip**: Prefer **IMAP** over POP3. IMAP keeps messages on the server and in sync across phone, computer and webmail; POP3 downloads and deletes them, so a message read on your phone disappears from your computer. In the apps, the path is always the same: - **iPhone** — Settings → Apps → Mail → Mail Accounts → Add Account → **Other** → Add Mail Account. - **Android (Gmail)** — Gmail → profile picture → Add another account → **Other**. - **Outlook** — File → Add Account → Advanced options → **Let me set up my account manually** → IMAP. If the app tries to detect the settings on its own and fails, look for the manual setup option and fill in the data from the table above. ## 4. When email won't send or receive SymptomCause, almost alwaysFix Server not foundDomain not pointed yetUse the server address instead of `mail.yourdomain.com` Certificate errorSSL not issued yet for `mail.`Enable SSL for the domain and wait for it to be issued Receives but doesn't sendPort 25 blocked by your ISPUse port 465 with SSL and SMTP authentication checked Messages land in spamMissing SPF and DKIM, new domainEnable them under Email → Email Deliverability ### Server not found The domain hasn't finished pointing to the hosting yet. Meanwhile, use the server address — the one from the welcome email — instead of `mail.yourdomain.com`. ### Certificate error This happens when `mail.yourdomain.com` doesn't have SSL issued yet. Enable SSL for the domain and wait for it to be issued; the steps are in [How to enable free SSL in cPanel](/en/base-de-conhecimento/como-ativar-o-ssl-gratuito-no-cpanel). ### Receives but doesn't send Many internet providers block port 25. Use port **465** with SSL, and make sure SMTP authentication is checked — without it, the server refuses to send. ### Messages land in the recipient's spam folder A new domain takes a while to build reputation. What speeds it up: - Making sure the **SPF** and **DKIM** records are published — cPanel shows both under **Email** → **Email Deliverability** and enables them with one click. - Avoiding bulk sending in the first few weeks. - Using a recognizable subject and sender instead of `no-reply`. ## 5. Forwarding to Gmail If you'd rather read everything in one place, cPanel can forward messages: under **Email** → **Forwarders**, add a forwarder from the domain account to your Gmail. To **reply** as the domain address, set up the SMTP above in Gmail under Settings → Accounts → **Send mail as**. ## Need help? Open a ticket at [financeiro.redhosting.com.br](https://financeiro.redhosting.com.br) or contact support on WhatsApp at **+55 11 98833-3902**. ## Frequently asked questions **How many email accounts can I create?** 1 on the Bronze plan, 15 on Silver, 45 on Gold and unlimited on Business. **What are the IMAP and SMTP settings?** Server `mail.yourdomain.com` for both; port 993 to receive (IMAP) and 465 to send (SMTP), both with SSL/TLS. The username is the full email address. **IMAP or POP3?** IMAP. It keeps messages on the server and in sync across phone, computer and webmail; POP3 downloads and deletes them, so a message read on your phone disappears from your computer. **I receive email but can't send.** Many internet providers block port 25. Use port 465 with SSL and make sure SMTP authentication is checked. **My emails land in the recipient's spam.** A new domain takes a while to build reputation. Enable SPF and DKIM under Email → Email Deliverability in cPanel, avoid bulk sending in the first weeks and use a recognizable sender instead of no-reply. **How do I access webmail?** At `https://webmail.yourdomain.com`, with the full email address as the username. ## Navigation — cPanel (article 6 of 6) - Previous article: [How to create a MySQL database in cPanel](https://redhosting.com.br/en/base-de-conhecimento/como-criar-um-banco-de-dados-mysql-no-cpanel.md) — https://redhosting.com.br/en/base-de-conhecimento/como-criar-um-banco-de-dados-mysql-no-cpanel - Back to the knowledge base: https://redhosting.com.br/en/base-de-conhecimento --- Need help with these steps? RedHosting's 24/7 support: suporte@redhosting.com.br · WhatsApp +55 11 98833-3902 · https://redhosting.com.br/discord More guides: https://redhosting.com.br/en/base-de-conhecimento.md