---
title: "Terms of Service"
description: "Index and summary of RedHosting, LTDA's terms of service. The binding text is the Portuguese version published at https://redhosting.com.br/termos; this file is a guidance summary."
url: "https://redhosting.com.br/en/termos"
type: "website"
language: "en"
currency: "BRL"
translations:
  pt-BR: "https://redhosting.com.br/termos.md"
  en: "https://redhosting.com.br/en/termos.md"
  es: "https://redhosting.com.br/es/termos.md"
  de: "https://redhosting.com.br/de/termos.md"
---

# Terms of Service — RedHosting

> Index and summary of RedHosting, LTDA's terms of service. **The binding text is
> the Portuguese version published at https://redhosting.com.br/termos**; this file is a
> guidance summary and does not replace the contract.

- HTML page (translation): https://redhosting.com.br/en/termos
- Official version (Portuguese, binding): https://redhosting.com.br/termos
- Provider: RedHosting, LTDA · CNPJ 58.408.614/0001-97
- Language: en · Governing law: Brazilian

## Contract sections

1. Purpose
2. Capacity to contract
3. Contract formation and service activation
4. Availability, maintenance and technical changes
5. Payment, due date, suspension and deletion
6. Acceptable use of the services
7. Backup and responsibility for data
8. Customer service and support
9. Cancellation and right of withdrawal
10. Refunds
11. Personal data protection
12. Limitation of liability
13. Intellectual property
14. Changes to the contract
15. Final provisions

## Most consulted points

**Cancellation and withdrawal (section 9).** The customer may request cancellation
at any time, via the client area or another official channel. For purchases made
electronically, the consumer may exercise the right of withdrawal within 7 (seven)
calendar days of the purchase or of receiving the service's essential information,
under Brazilian law. If the service has already been made available and used within
that period, the refund may take the period of actual use into account.

**Backup (section 7).** The contract covers responsibility for data; RedHosting runs
automatic backup routines, but each party's obligations are described in the
corresponding section.

**Data protection (section 11).** Personal data is processed in accordance with
applicable Brazilian law.

## Questions this page answers

- Can I cancel whenever I want? Yes, at any time, via the client area or an official channel.
- Is there a right of withdrawal? Yes, 7 calendar days for electronic purchases, under Brazilian law.
- What happens if I don't pay? Section 5 covers due dates, suspension and deletion of the service.
- Where is the official text? At https://redhosting.com.br/termos, in Portuguese.

## Related

- Contact: https://redhosting.com.br/en/contato
- About us: https://redhosting.com.br/en/sobre-nos
- Client area: https://financeiro.redhosting.com.br

## Machine-readable sources

- Entity profile: https://redhosting.com.br/en/llms.txt
- Pricing: https://redhosting.com.br/en/pricing.md
- Structured catalog with ids, billing cycles and order links: https://redhosting.com.br/plans.json (readable: https://redhosting.com.br/en/plans.md)
- Entity graph: https://redhosting.com.br/entitymap.json
- Guides index: https://redhosting.com.br/en/base-de-conhecimento.md