Buying hosting and registering a domain are two separate things. What connects one to the other is pointing: telling the panel of whoever registered the domain that it should answer from RedHosting's servers.
1. Where to find your nameservers
The nameserver addresses (also called nameservers or DNS) are in your hosting's welcome email. They look like ns1.something and ns2.something.
If the email got lost, the same addresses appear in cPanel, in the right sidebar, under General Information → Name Servers. You can also ask support at any time.
⚠️Don't copy from a tutorial: Nameservers vary depending on the server where your account was created. Always use the ones in your welcome email or in your cPanel — addresses taken from a generic tutorial may simply not be yours.
2. Changing it at Registro.br (.br domains)
- Log in at registro.br with your CPF or CNPJ and password.
- Click the domain in the Meus Domínios (My Domains) list.
- Find the DNS section and click Alterar servidores DNS (Change DNS servers).
- Choose the option to use your own DNS servers, delete whatever is filled in and enter RedHosting's two addresses.
- Save.
Registro.br takes a few hours to publish the change, and shows the status as Aguardando publicação (awaiting publication) during that time.
3. Changing it at other registrars
The menu names change, the procedure is the same — delete the current servers and enter RedHosting's:
- GoDaddy — My Products → domain → Manage DNS → Nameservers → Change → Enter my own nameservers.
- HostGator — Customer Portal → Domains → the domain → DNS Servers.
- Hostinger — Domains → Manage → DNS / Nameservers → Change nameservers.
- Cloudflare — the path is different. Keep Cloudflare's nameservers and create an A record pointing to the hosting's IP, which is in your cPanel under Shared IP Address.
4. How long it takes
Propagation usually finishes within 2 to 6 hours, and the maximum is 24 to 48 hours. During that window the behavior is irregular by design: part of the internet already sees the new server and part still sees the old one, because each provider caches the previous answer for a different amount of time.
💡Tip: If the site opens on your phone using mobile data but not on your home computer, nothing is wrong: your internet provider simply still has the old answer cached. Wait.
5. Checking that it worked
Don't rely only on opening the site in the browser — it caches. Use a DNS lookup:
nslookup -type=ns yourdomain.com
The answer should list RedHosting's nameservers. Sites like whatsmydns.net show the same from several countries at once, which gives a better idea of how much of the propagation has finished.
6. Before pointing, prepare the destination
If the site is already live somewhere else, only point it after:
- Uploading the files to the new hosting — see How to upload your site with the File Manager.
- Importing the database, if there is one — see How to create a MySQL database.
- Creating the domain's email accounts in cPanel. They don't migrate by themselves, and after pointing, messages start arriving at the new server — if the accounts don't exist there, the email bounces back to the sender.
Done in this order, the switch happens without the site going offline.
7. After it propagates
Final pointing checklist
✓nslookup -type=ns yourdomain.com answers with RedHosting's servers.
✓The site opens with and without www.
✓You sent and received a test email on each of the domain's accounts.
✓The site address was updated in Google Search Console to the https:// version.
Need help?
Support will do the pointing with you, including over WhatsApp if you'd like to follow along on screen. Open a ticket at financeiro.redhosting.com.br or message +55 11 98833-3902, 24 hours a day, in Portuguese, English, Spanish or German.